• Yes. The buyer has one free exchange per order. No more than one exchange is allowed.
• If you need to request a change of size or model, you can do so free of charge. This option is only valid in the Iberian Peninsula.

1. You can change your size or other product through the following link: https://go.ifreturns.com/es/marisoltrend
2. Enter your order number and email/phone number
3. Print and stick the label on the package (Remember that the product must be in its original packaging)
4. You must personally take the package to your nearest post office.

The change process consists of two parts:

1. First we wait to receive the item to be returned in the warehouse.
2. Upon arrival, we automatically generate the order with the new size or model requested, which you can receive in the following days.

• You have 14 days from receipt of your order to request a change of size or another model.
• For further assistance with this process, please contact our customer service team at contacto@marisoltrend.com or 604438050 and we will tell you the steps to follow.

We accept returns on all clothing items, including those that are on sale. Returns are made through a refund or store credit. Except for accessories, earrings and headdresses, which will be exchanged for another item.

1. You can make the return through the following link: https://go.ifreturns.com/es/marisoltrend
2. Enter your order number and email/phone number.
3. Print and stick the label on the package (Remember that the product must be in its original packaging).
4. You must personally take the package to your nearest post office.
5. Once we receive the package, we will refund you. We will inform you by email. The money will take between 1-5 working days to reach your account (depending on the bank).
6. The cost of the return will be €4.95.

You have up to 14 calendar days to return it. We will refund your money or you can exchange it for another product 🙂🙂. Shipping costs are your responsibility, they are usually €4.95 for the return to the peninsula.

• 4.95€ - Spain - Peninsula
• 6.95€ Portugal
• Other European countries (Contact us and we will be happy to provide you with information).
• 1 to 2 items - €4.95
• 3 to 6 items - €7.95
• 7 to 10 items - 12.95

If you prefer, you can also make the return, assuming the cost of shipping with any courier service that allows tracking of the package so that it is not lost. In this case, the package will have to arrive at our facilities within the deadline and we will refund the full amount of your order. The steps to follow are the following:

1. Place the items you wish to return and the cloth bag in the original packaging.

2. Go to the courier service of your choice and send us the return to the following address:

Marisol Trend

C/ Crespas,14

45700 Consuegra (TOLEDO)

The garments must be in perfect condition and with their corresponding labels.

Of course. Come to our showroom and we will be happy to help you with your return.

You have two options:

• Go to a physical store and make the return or exchange.
• Include the items you wish to return and a copy of the purchase receipt, as well as your personal details (name, surname and telephone number) in the package so that we can contact you. Go to the courier service of your choice and send us the return to the following address:

Marisol Trend

C/ Crespas,14

45700 Consuegra (TOLEDO)

Tel: 604 43 80 50

The garments must be in perfect condition and with their corresponding labels.

Once the return is received at our warehouse, you will receive the amount in the same way you made your purchase in the bank account associated with the card within 1-5 business days.

We will notify you when we receive the package at the warehouse.

We will send you an email when we have issued the refund or your store credit. Shipments take 4/5 working days from the time they are deposited at the post office.

If you have decided to send the return yourself, you can check the status of the shipment with the tracking number or by contacting us at 604 43 80 50.

You will receive the refund within approximately 1-5 business days from the date we receive the package back at our warehouse. We will inform you that we have made the refund via a confirmation email. Please note that crediting your credit card always depends on your bank.

MarisolTrend reserves the right to reject returns that are notified or sent after the specified deadline, or items that are not in the same condition as when they were sent.

Shipping 24/48 hours:

• 5.20€ Spain.
• 6.95€ Balearic Islands and Portugal.
• 19€ Europe.
  

Express Shipping (valid for the Peninsula):

• 7,95€
  

SPAIN AND PORTUGAL

Shipments to the peninsula take between 2 and 3 working days from the time you place the order. Shipments to the Balearic Islands and Portugal will take approximately 8 or 9 working days , unless the package is held in customs, in which case it could be delayed by 2/3 more days.

REST OF EUROPEAN COUNTRIES

Shipments to any country (except Spain and Portugal) take 7 to 9 business days from when you place the order.

Seur.

If you choose the in-store pickup option, your order will be ready 1 hour after placing the order and you can pick it up whenever you want during our store hours.

Monday to Friday 9.30am to 2pm and 5pm to 8.30pm.

Saturday 9.30 to 13.30.

Sizing varies depending on our models as we are a multi-brand store, but in most cases our customers wear their usual size.

We provide you with a personalized size guide for each model.

Still have questions? We'd love to help you. Write to us at contacto@marisoltrend.com or WhatsApp 604 43 80 50

From size 34 to size 52.

We are in Consuegra (45700), TOLEDO, 120km from Madrid.

Crespas Street, 14

• Monday to Friday: 9.30am to 1.30pm, 5.30pm to 8pm.
• Saturday: 9.30am to 1.30pm.

Write to us at contacto@marisoltrend.com , write to us at whatsapp 604 43 80 50 or call us.